Shipping policy

Shipping Policy

This Shipping Policy applies to orders shipped within the United States. It provides information about our order processing, shipping times, delivery estimates, tracking, and other important details related to your order.

Please review this policy before placing an order through our online store.

Shipping & Processing

- Order processing time: 1–2 business days
- Estimated transit time after shipment: 4–6 business days
- Estimated total delivery time: 5–8 business days
- Shipping cost: Free shipping within the United States

Orders are processed Monday through Saturday, excluding applicable holidays.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our reasonable control.

Order Cancellation

Orders may be canceled for a full refund within 24 hours of purchase, provided the order has not yet entered the fulfillment or shipping process.

If you would like to cancel your order, please contact us at:

custserv@bodenmode.com

We recommend contacting us as soon as possible after placing your order.

Once an order has entered the fulfillment process or has been shipped, we may no longer be able to cancel or modify it.

If your order can no longer be canceled, you may request a return after delivery in accordance with our Refund & Return Policy.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please make sure that the email address provided during checkout is correct so that you can receive shipping and tracking updates.

A customer account is not required to place an order or receive tracking information.

Address or Phone Number Changes

If you need to correct or update your shipping address or phone number, please contact us as soon as possible after placing your order.

We will make reasonable efforts to update your information before the order enters the fulfillment or shipping process.

Once an order has been processed or shipped, we may no longer be able to change the delivery information.

Customers are responsible for providing accurate and complete shipping information during checkout.

Tracking Information Is Not Updating

Tracking information may take approximately 1–4 business days after shipment to appear or update in the carrier's tracking system.

In some cases, tracking updates may temporarily be delayed even though the package is still moving through the delivery network.

If your tracking information has not updated for several business days, you may contact the shipping carrier for additional information.

If your estimated delivery window has passed and you have not received your order, please contact our customer service team so we can assist you.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

Carrier delays may occasionally occur due to weather conditions, holidays, transportation disruptions, or other circumstances outside our reasonable control.

If your order remains delayed beyond the estimated delivery period, please contact us at custserv@bodenmode.com).

Shipping Area

We currently ship to addresses within the United States only.

International shipping is currently not available.

Returns

Returns are handled according to our Refund & Return Policy.

For information about return eligibility, return shipping costs, damaged or incorrect products, exchanges, and refunds, please review:

https://bodenmode.com/policies/refund-policy

Contact Information

Bodenmode

120 Main St
Danbury, CT 06810
United States

Email: custserv@bodenmode.com