Refund policy
If you are not 100% satisfied with your purchase, you may return eligible items within 60 days of the delivery date for a refund or exchange.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Before returning an item, please review the conditions below and contact our customer service team at [custserv@bodenmode.com](mailto:custserv@bodenmode.com) if you need assistance.
Return Address
Please send eligible returns to:
Bodenmode Returns
120 Main St
Danbury
United States
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been fully processed.
Return Conditions
To be eligible for a return:
- Items must be returned within 60 days of delivery.
- Items must be unworn, unwashed, and unaltered.
- All original tags must remain attached.
- Items should be returned in their original packaging whenever possible.
- If you are returning multiple items from the same order, please return them together whenever possible.
- A receipt, order confirmation, or other proof of purchase may be required.
- Custom-made or personalized items cannot be returned unless they arrive damaged, defective, or incorrect.
Items that do not meet these conditions may not be eligible for a refund.
Size, Color, or Change-of-Mind Returns
If the size is not suitable, you would prefer another color, or you have simply changed your mind, you may return the item within the 60-day return period.
Customers are responsible for the actual return shipping costs for these returns.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us at custserv@bodenmode.com.
To help us resolve the issue quickly, please provide:
1. Your order number.
2. A description of the issue.
3. Clear photos showing the damaged, defective, or incorrect item.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible so we can resolve the issue as quickly as possible.
After reviewing your request, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
How to Return an Item
To return an eligible item:
1. Make sure the item meets the return conditions listed above.
2. Pack the item securely, preferably using its original packaging.
3. Include your order information with the return whenever possible.
4. Ship the package to our return address:
Bodenmode Returns
120 Main St
Danbury
United States
5. Use a trackable shipping service whenever possible.
6. Keep your shipping receipt and tracking number until your return has been processed.
Customers are responsible for ensuring that their return package reaches our return facility.
Refunds
Once your return arrives at our return facility, we will inspect it within 2–3 business days.
After the inspection, we will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5 business days.
Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Exchanges
If you would like to exchange an item for another size or color, please contact us at custserv@bodenmode.com.
Exchange availability depends on current inventory.
Late or Missing Refunds
If your approved refund has not appeared in your account:
1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at [custserv@bodenmode.com](mailto:custserv@bodenmode.com).
Return Shipping Costs
For standard returns, including returns due to size, color preference, or a change of mind, customers are responsible for the actual cost of return shipping.
For damaged, defective, or incorrect items, please contact us before returning the product so that we can provide the appropriate instructions.
Return Form
If you require a return form or additional return instructions, please contact us at custserv@bodenmode.com.