Privacy Policy

Last Updated: October 8, 2026

Introduction

Welcome to Bodenmode. We respect your privacy and are committed to protecting the personal information you share with us when shopping on our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store, place an order, interact with our services, or contact our customer support team.

Our goal is to provide a secure, transparent, and convenient shopping experience while handling your personal information responsibly.

This policy applies to information collected through our website, online store, and related customer communications.

1. Information We Collect

When you browse or shop at Bodenmode, we may collect information that identifies you or can reasonably be associated with you.

The types of information we may collect include:

Personal and Contact Information

• First and last name.

• Email address.

• Telephone number.

• Billing and shipping addresses.

• Customer account information.

Order and Transaction Information

• Products purchased.

• Order history and transaction details.

• Shipping and delivery information.

• Returns, exchanges, and refund requests.

• Payment confirmations and limited payment information provided by our payment processors.

Technical and Browsing Information

• Internet Protocol (IP) address.

• Browser type and operating system.

• Device identifiers and device information.

• Pages viewed and interactions with our website.

• Referral sources and browsing activity.

• Cookie identifiers and similar tracking information.

Customer Communications

We may also maintain records of messages, questions, reviews, feedback, and other correspondence you send to our customer service team.

Some information is provided voluntarily, while other information may be collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use collected information to operate our business, fulfill customer orders, and improve the shopping experience.

This includes:

• Processing and fulfilling purchases.

• Confirming payments and managing transactions.

• Arranging shipping and delivery.

• Providing order confirmations and delivery updates.

• Processing eligible returns, refunds, and exchanges.

• Responding to customer questions and support requests.

• Maintaining and improving website functionality.

• Personalizing shopping experiences and product recommendations.

• Analyzing website traffic and customer preferences.

• Preventing fraudulent activity and unauthorized transactions.

• Meeting applicable tax, accounting, and legal obligations.

• Sending marketing communications where legally permitted.

We use personal information for legitimate business purposes consistent with this policy and applicable United States privacy laws.

3. Online Purchases and Payment Processing

When you purchase products through Bodenmode, you must provide accurate billing and shipping information.

Payments are handled through third-party payment service providers that maintain their own privacy and security practices.

These providers may collect and process payment information necessary to authorize and complete transactions.

Bodenmode may receive limited transaction information, such as payment status, transaction identifiers, or other details necessary for recordkeeping, order processing, and customer support.

By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.

Applicable charges and taxes will be presented during checkout in accordance with relevant requirements.

4. How We Share Personal Information

We may share certain personal information with trusted third-party service providers that help us operate our online store.

These providers may include:

• E-commerce platform and website hosting providers.

• Payment processing companies.

• Shipping carriers and fulfillment partners.

• Customer support and communication services.

• Email marketing and advertising platforms.

• Website analytics and performance tools.

• Fraud prevention and security providers.

Information is shared as reasonably necessary for these services.

Some advertising and analytics activities may constitute the sharing or sale of personal information under certain state privacy laws, even when no personal information is sold for monetary payment.

Where applicable, we provide consumers with the required information and mechanisms to exercise their privacy choices.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, and business operations.

5. Cookies and Tracking Technologies

Bodenmode uses cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

• Remember items in your shopping cart.

• Maintain website functionality and security.

• Save certain preferences.

• Analyze traffic and browsing patterns.

• Improve product recommendations.

• Measure advertising effectiveness.

• Deliver relevant promotional content.

Cookies may be placed by Bodenmode or by third-party service providers supporting our website.

You can adjust your browser settings to manage or disable certain cookies.

Where available, you may also use our website's privacy or cookie preference controls.

Please be aware that disabling essential cookies may affect shopping cart functionality, account access, or other website features.

Third-party advertising and analytics providers may process information according to their own privacy policies and applicable law.

6. Marketing and Email Communications

We may contact customers by email to provide information about orders, products, and our services.

These communications can include:

• Order confirmations.

• Shipping and tracking updates.

• Customer service responses.

• Refund and return notifications.

• Important service announcements.

• New collections and product updates.

• Special promotions and discount offers.

• Newsletters and other marketing messages.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

We will respect applicable requirements governing commercial email communications.

Please note that essential transactional messages, such as purchase confirmations and delivery notifications, may still be sent when necessary to complete or support your order.

7. Data Protection and Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure.

Our website relies on security measures offered by our e-commerce infrastructure and relevant third-party service providers.

We also take reasonable steps to limit access to personal information to individuals and providers who require it for legitimate business purposes.

Although we work to maintain appropriate security standards, no internet-based service or electronic storage system can guarantee absolute protection.

Customers are encouraged to keep their account credentials confidential and notify us of suspected unauthorized account activity.

8. Data Retention

We retain personal information for as long as reasonably necessary to operate our business and fulfill the purposes outlined in this Privacy Policy.

Retention periods may depend on the nature of the information and applicable legal obligations.

For example, information may be retained to:

• Complete purchases and deliveries.

• Process refunds or exchanges.

• Maintain transaction and accounting records.

• Respond to customer service requests.

• Prevent fraud and investigate security incidents.

• Resolve disputes or enforce agreements.

• Comply with applicable legal requirements.

When information is no longer needed, we take reasonable measures to delete, anonymize, or securely dispose of it, unless continued retention is required by law.

9. Your Privacy Rights

Depending on your state of residence and the privacy laws applicable to Bodenmode, you may have certain rights concerning your personal information.

These may include:

• Right to Access: Request information about the personal data we maintain about you.

• Right to Correction: Request correction of inaccurate personal information.

• Right to Deletion: Ask us to delete eligible personal information, subject to legal exceptions.

• Right to Data Portability: Request a copy of certain personal information in an accessible format, where required.

• Right to Opt Out: Opt out of certain targeted advertising activities or the sale or sharing of personal information, where applicable.

• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discriminatory treatment.

Some requests may require identity verification to protect personal information against unauthorized disclosure.

Certain records may need to be retained for legitimate business or legal reasons.

To submit a privacy-related request, contact us at:

custserv@bodenmode.com

We will respond in accordance with applicable legal requirements.

10. State-Specific Privacy Rights

Certain U.S. states provide additional privacy protections to eligible residents.

These laws may require businesses that meet specified applicability thresholds to provide additional disclosures and consumer choices.

For example, eligible California residents may have rights under the California Consumer Privacy Act (CCPA), as amended, including the ability to request information about collected personal data and opt out of qualifying sales or sharing for cross-context behavioral advertising.

Other states may provide similar or additional protections.

Where a state privacy law applies to Bodenmode, we will honor the rights and obligations established under that law.

If applicable, privacy choices related to targeted advertising or personal information sharing may also be available through our website's designated privacy preference mechanisms.

Customers can contact custserv@bodenmode.com for further information or assistance with applicable privacy requests.

11. International Processing of Information

Although Bodenmode serves customers in the United States, some of our technology providers, payment processors, or other service partners may process information from locations outside the United States.

Information transferred to these providers may be subject to the laws of the jurisdictions in which the providers operate.

We take reasonable steps to ensure that such processing is consistent with applicable United States privacy and data protection requirements.

12. Children's Privacy

Bodenmode does not knowingly collect personal information online from children under the age of 13.

Our website and services are intended for a general shopping audience and are not directed toward young children.

If we discover that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove that information.

Parents or legal guardians who believe that a child has submitted personal information may contact us at custserv@bodenmode.com.

13. Third-Party Websites and Services

Our website may include links to external websites, social media platforms, or independent service providers.

These third parties may have privacy practices that differ from our own.

We encourage visitors to review the relevant privacy policies before providing personal information to external websites.

Bodenmode does not control the independent data collection or processing practices of unaffiliated third-party websites.

This Privacy Policy applies specifically to personal information handled by Bodenmode in connection with our online store and related services.

14. Business Transfers

If Bodenmode becomes involved in a merger, acquisition, restructuring, business sale, or transfer of assets, personal information may be transferred as part of the transaction.

Any such transfer will be handled in accordance with applicable laws and relevant confidentiality obligations.

Where required by law, customers will receive appropriate notice of material changes affecting the handling of their information.

15. Website Content and Intellectual Property

Unless otherwise indicated, the text, graphics, product photographs, trademarks, logos, designs, and other content appearing on the Bodenmode website are owned by or licensed to Bodenmode or their respective rights holders.

These materials may be protected by applicable United States intellectual property laws.

Unauthorized reproduction, distribution, modification, or commercial exploitation of protected website materials is prohibited without permission from the appropriate rights holder.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal requirements.

When revisions are made, the updated version will be published on this page.

Material changes may be communicated through additional notifications when required by applicable law.

We encourage customers to review this Privacy Policy periodically to stay informed about our privacy practices.

The date displayed at the top of this policy indicates when it was last updated.

17. Contact Information

If you have questions about this Privacy Policy, how your information is processed, or your available privacy rights, please contact our customer support team.

Bodenmode

Email: custserv@bodenmode.com

Website: https://bodenmode.com

We will review privacy-related inquiries and respond as required by applicable law.

Last Updated: October 8, 2026